We operate a help desk and ticketing system to manage pre and post sales support queries efficiently. This approach allows us to provide a consistent and coordinated service across our team, while also preserving the full history of each conversation. This is particularly helpful when an issue takes longer to resolve or when follow-up is needed weeks or even months later. Please note that our telephone line is intended for administrative queries only and cannot provide technical or in-depth support.
The support system also includes a searchable knowledge base, where you can find answers to frequently asked questions. Each time someone raises a new query that hasn’t been covered, we add it to the system so that others can benefit from the answers in future. As you type into the search bar, the system will suggest possible answers based on your input. If your question isn’t addressed there, you can easily submit a support ticket without registering. We aim to respond within 24 working hours, though in most cases you’ll hear from us much sooner.